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Viagogo Review: Online Marketplace for Event Tickets
1) Intro
Finding tickets for popular concerts, sports events, festivals, theatre performances, and other live entertainment can sometimes be challenging, especially when official tickets are sold out. Viagogo is an online ticket marketplace where buyers and sellers can participate in the resale of tickets for events around the world.
In this Viagogo review, we'll explore the platform, its popular event categories, pros and cons, comparisons, customer feedback, and overall value.
2) Description
Viagogo operates as a global online marketplace for event tickets. Rather than functioning solely as a traditional ticket seller, the platform connects people looking to buy tickets with sellers offering tickets for various events.
Depending on availability, users may find tickets for:
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Concerts
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Sports events
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Football matches
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Festivals
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Theatre
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Comedy shows
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Family entertainment
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Other live events
The platform can be particularly useful when tickets for a popular event are no longer available through the original ticket seller.
Prices on resale marketplaces can differ from the original ticket price. Availability, demand, seating location, seller pricing, and additional fees can all affect the final amount paid.
3) Best Selling
Concert Tickets
Concerts are one of the most popular categories for ticket marketplaces. Users can search for performances by major artists and compare available seating options.
Football Tickets
Football fans can use ticket marketplaces to look for tickets to matches that may have limited availability through official channels.
Sports Events
Beyond football, users can find tickets for various sporting events, depending on the market and event availability.
Festivals
Music festivals and other large-scale events can attract significant demand. Resale marketplaces may provide another option when standard tickets are unavailable.
Theatre & Entertainment
Theatre productions, comedy shows, family entertainment, and other live performances can also appear on the platform.
4) Pros & Cons
Pros
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Large selection of events
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International marketplace
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Wide range of entertainment categories
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Useful for sold-out or difficult-to-find events
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Ability to compare available ticket options
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Different seating options may be available
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Online purchasing is convenient
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Can provide access to events with limited availability
Cons
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Resale prices can be higher than the original ticket price
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Additional fees can increase the final cost
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Ticket availability changes quickly
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Seating quality varies depending on the ticket
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Buyers should carefully review the total price before completing an order
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Policies can vary depending on the event and market
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Resale tickets may have restrictions or specific conditions
5) Comparisons
Viagogo vs. Official Ticket Sellers
Official ticket sellers generally offer tickets directly from event organizers, venues, or authorized ticketing partners.
Viagogo operates primarily as a marketplace where tickets can be resold. This means availability can sometimes be greater, particularly after official tickets have sold out, but prices may also differ substantially from the original face value.
Viagogo vs. Ticketmaster
Ticketmaster is a major primary ticketing platform that sells tickets for many events directly through relationships with venues and event organizers.
Viagogo focuses on the resale marketplace, giving buyers another place to search for tickets that may no longer be available through primary ticketing channels.
Viagogo vs. StubHub
Both platforms operate in the ticket resale marketplace and can provide access to tickets from third-party sellers.
When comparing them, customers should consider the total price, available seating, delivery method, buyer protections, event policies, and availability for the specific event.
Viagogo vs. Buying Directly From a Venue
Buying directly from a venue or event organizer can provide access to tickets at the original price when they are available.
A resale marketplace may provide more options once the primary allocation has sold out, but customers should carefully compare the total cost.
6) Customer Reviews & Feedback
Customer experiences with ticket marketplaces can vary significantly depending on the event, seller, ticket type, delivery method, and market.
Some customers appreciate having access to tickets for popular or sold-out events and the convenience of searching for different seating options online.
Other customers have raised concerns in reviews about pricing, fees, ticket delivery, seating expectations, and customer-service experiences.
Because resale transactions can involve different sellers and ticket conditions, buyers should carefully review the complete order details before purchasing.
It is particularly important to check:
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Final ticket price
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Additional fees
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Seat location
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Ticket delivery method
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Event date and venue
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Refund or cancellation terms
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Any restrictions attached to the ticket
7) Conclusion
Viagogo provides a global online marketplace for buying and selling tickets to concerts, sports events, festivals, theatre, and other live entertainment.
Its biggest advantage is access to a wide range of events, including occasions where tickets may be difficult to find through primary ticket sellers.
However, customers should approach resale tickets carefully. Prices can differ considerably from original ticket prices, and additional fees can affect the final cost.
Overall, Viagogo can be useful for shoppers searching for tickets to popular or sold-out events, provided they carefully compare prices, seating details, fees, delivery information, and applicable ticket policies before completing a purchase.